FAQ

Answers to frequently asked questions

WHAT IS THE THE BIG ESCAPE?
HOW MANY PEOPLE ARE in a team?
HOW MUCH IS IT FOR A TICKET?
WHERE DOES THE GAME START?
I HAVEN’T RECEIVED MY LOGIN DETAILS?
WHERE DO I DOWNLOAD THE APP?
HOW DO I PURCHASE A TICKET?
CAN FAMILIES AND KIDS PLAY?
HOW LONG IS THE BIG ESCAPE?
WHAT IS INCLUDED WITHIN MY TICKET?
WHAT IS THE CANCELLATION POLICY?
COVID 19 CANCELLATION POLICY
WHERE ARE MY PHOTOS & VIDEOS?
CAN I LOGIN BEFORE THE EVENT?
TROUBLESHOOTING
WHAT HAPPENS IF MY PHONE/TABLET BATTERY DIES?
I NEED ADDITIONAL HELP, WHO DO I CONTACT?
Can I add on an extra ticket to my booking?
Can I change the location of my ticket?
Choose your location