If you’re having tech issues, please check the following:
When downloading the app, you need to accept all the permissions for it to work. The app will need access to location (to activate the tasks) and the camera (to take photos during the game). You can manually check the devices settings for this or you can delete and re install the app)You need to have good GPS signal for the game to work. Check that you have good battery (at least 50%), also that the app is in the foreground and that you don’t put the phone to sleep in between tasks as these factors can impact on how your phones GPS operates.
Your phone must be at least the following for the app to work properly
From 1st of January 2021 - iOS 12+ / Android 7+
From 1st of August 2021 - iOS 13+ / Android 7+
I cannot start the app, what do I do?
Make sure to have a strong internet connection, check the username and password (be careful of spaces and capital letters). If the issue continues, please email our support team on support@thebigescape.com and we will reply as quickly as possible.
I cannot open a question, why is this?
You can only open a question if the game time is running, the team name has been entered and your device has a strong internet connection. If the issue continues, please email us on support@thebigescape.com and we will reply as quickly as possible.
