You and your crew will have the opportunity to join Dan Rooney’s criminal masterminds and take down Big Al’s Casino! This is a self-managed city-wide Escape Game played through an app on your smartphone. You will move around the city using the app’s GPS and complete a range of brain teasers and challenges.
Teams consist of 2-4 people.
If using a tablet, it must have a sim card and GPS capabilities.
Team tickets cost €48 / £44 (valid for teams of 2-4 people)
The starting location can be found in your confirmation email with the login details. The start point can also be found by checking out your specific location on our website.
You should have received 2 emails – one with a receipt for payment and one with login details. Check your spam and junk folders as they can often get lost in there.
Once you make your booking you will be sent instructions on how to download the app.
Tickets can be bought from our website.
Choose your location and how many tickets you would like to purchase.
All major credit / debit cards accepted.
Yes, it is great fun for all the family but young children should be accompanied by an adult as the challenges are more suited to adults.
It takes approximately 90 minutes to complete the game (or longer if you stop for refreshments along the way).
You will receive a ticket via email containing your login details and instructions on how to begin. Each ticket purchased is for one team of 2-4 people.
All tickets are valid for 12 months from date of purchase. Tickets are non refundable
All tickets are valid for 12 months from date of purchase. Tickets are non refundable
All photos and videos are automatically saved within the mobile device’s media gallery and within the app. If you check your confirmation email, it will have a link to your photos and videos also.
Once you login, the game will begin so we suggest waiting until you are at the designated starting point before using the login details and starting the game
If you’re having tech issues, please check the following:
When downloading the app, you need to accept all the permissions for it to work. The app will need access to location (to activate the tasks) and the camera (to take photos during the game). You can manually check the devices settings for this or you can delete and re install the app)You need to have good GPS signal for the game to work. Check that you have good battery (at least 50%), also that the app is in the foreground and that you don’t put the phone to sleep in between tasks as these factors can impact on how your phones GPS operates.
Your phone must be at least the following for the app to work properly
From 1st of January 2021 - iOS 12+ / Android 7+
From 1st of August 2021 - iOS 13+ / Android 7+
I cannot start the app, what do I do?
Make sure to have a strong internet connection, check the username and password (be careful of spaces and capital letters). If the issue continues, please email our support team on support@thebigescape.com and we will reply as quickly as possible.
I cannot open a question, why is this?
You can only open a question if the game time is running, the team name has been entered and your device has a strong internet connection. If the issue continues, please email us on support@thebigescape.com and we will reply as quickly as possible.
If you need to change devices, you can resume the game on another device by following these instructions:
1. Download the app on the new device
2. Open app and use the same login username and password as in your confirmation email
3. Proceed through the instructions until the app asks you for a Team Name. STOP HERE!
4. Instead of inputting a team name, select 'Resume with existing team'
5. The new device will be able to continue from the last saved position.
For general enquiries, please contact us on info@thebigescape.com
If you need support, please email us on support@thebigescape.com
Please email us at info@thebigescape.com and one of our team members will be able to assist
Please email us at info@thebigescape.com and one of our team members will be able to assist